Background: CLIENT SATISFACTION is an important indicator for assessment of the quality of care provided. Detecting patients disSATISFACTION and trying to find the most effective and costly services is the basic way for improvement of service quality. The purpose of this study was to determine the SATISFACTION level of women in the maternity care centers (hospitals) of Lorestan University of Medical Sciences, Iran.Materials and Methods: In this descriptive cross-sectional study, the SATISFACTION level of 200 patients who received care during childbirth in province hospitals was assessed using a researcher‑made questionnaire. Women in maternity care units completed the questionnaires.Results: The mean maternity care SATISFACTION score was 66.6±3.5. The lowest SATISFACTION level was related to getting to know the delivery room (64%) and vaginal examination (66%). The highest SATISFACTION score was related to confidentiality of the information (86%) and trusting the midwife (84%). Regarding the environmental factors, the lowest SATISFACTION was related to respecting silence in the pain room (69.5%) and the highest was related to cleanliness and hygiene of the delivery room (84%).Conclusions: Our results suggest the relative SATISFACTION of women receiving care in the health centers of Lorestan province; but this level of SATISFACTION does not mean that the delivery of care in this province is perfect. By reviewing the policies and the existing care programs regarding promoting the quality of services, managers can increase CLIENTs’ SATISFACTION.

Background and Aim: The patient is the main customer for hospital services. Patient SATISFACTION can reflect if the services are performed correctly. The aim of this study was to determine the relationship between the degree of CLIENT tribute plan and inpatients and outpatients SATISFACTION in Shiraz hospitals. Materials and Methods: This descriptive-analytic and cross sectional study was done among 211 inpatients and 1,175 outpatients in 8 Shiraz hospitals. The instruments for data collection were two CLIENT tribute plan and patient SATISFACTION questionnaires. Data collected by interviews and observation. Data were entered into SPSS. Descriptive statistics and Pearson correlation test were used for data analysis.Results: Forty five point four percent of patients and 44.1 percent of outpatients assessed the hospital service SATISFACTION as weak. The mean score of inpatient and outpatient SATISFACTION was 60.538.9± and 54.2212.6± respectively. There were significant relationship between type of admission and SATISFACTION (p=0.001). Mean score of CLIENT tribute plan was 182.4411.8± that placed in the appropriate level. There were no significant relationships between CLIENT tribute plan and inpatients and outpatients SATISFACTION (p=0.143).Conclusion: Although CLIENT tribute plans perform properly, patient SATISFACTION is low. In this regard, it is recommended that review CLIENT tribute plan CLIENTs in healthcare systems and adopt its contents with the needs of patients.

The aim of this research is to evaluate the performance of the Office of Telecommunications in Abadeh in terms of CLIENT SATISFACTION.This is a field research which has been conducted through survey. The research population consists of twenty five managers and experts, seventy five employees of the Office of Telecommunications and two hundred of its customers. Due to the small size of the research population, all the population was surveyed. The validity of the questionnaire was confirmed through studying organizations’ documents and by the research advisors and consultants. Research reliability was assessed by calculating Cronbach Alpha. In analyzing the data, descriptive and analytic statistics were used. Research findings represent that the observed F-values of input, process, output, feedback factors and environmental interactions were not statistically significant at p<0.05 and CLIENT SATISFACTION in regard to five-factor indicator of organizational performance were the same. In general, CLIENT SATISFACTION of organizational performance was higher than average in terms of the frequency of their interactions with this office and their level of education. In addition, observed F-values of five-factor system indicator of this organization were statistically significant and managers’, experts’ and employees’ views regarding organizational performance were different, such that managers’ and customers’ SATISFACTION with the performance were lower than that of employees.

In this research the relation between CLIENT's consultative SATISFACTION, situation and processing variables were studied.According to its goals and their variables involved, this study is considered as a survey research. 126 CLIENTs who discontinued their consultative sessions at the Tohid Counseling and Psychological Services Center were selected as the subjects of the study via available sampling in the 1381-1382 academic year. Data were collected using a questionnaire prepared by the researcher with 23 questions and analyzed via analysis of variance, discriminate analysis, t-test and the Scheffe procedure.Age, gender, marital and academic status of the samples did not have a meaningful relation with their SATISFACTION. However, number of sessions, length of the therapeutic sessions to be admired, on time and the admissions attitude, responsibility of the CLIENT to their homework, their attitude towards counseling bad meaningful relation with CLIENT SATISFACTION.The results of this study can be a reliable and efficient source to guide and to direct activities of the counseling units.

Introduction: The objective of prenatal care is to reduce the rates of maternal and neonatal mortality and morbidity by early diagnosis, treatment and prevention. SATISFACTION of the CLIENTs is a valuable means for performance assessment of the planners and executive authorities of health and treatment systems can lead to planning for promotion of the ways for providing the care services. Objective: Determine the SATISFACTION rate of prenatal care in two public hospitals in Rasht.Materials and Methods: In this descriptive cross- sectional study 600 pregnant women who were referred to two public hospitals of Rasht (Alzahra and Rasool-Akram) were selected with simple-randomized sampling. The data collection instrument consisted of two-part questionnaire including demographic variable and criteria of SATISFACTION. Score were measured according to likert scale. Data were analyzed SPSS 10 software and chi-square t- tests. P<0.05 was determined as statistical significance.Results: The mean age of women was 25.7±5.4. The majority of them were primipara, low literate, housewife, city-dweller and covered by the insurance .In general, the SATISFACTION rate among the majority of them was moderate (%62.7); %37 were satisfied and only %0.3 dissatisfied. SATISFACTION dimensions were as follows: %49.3 satisfied with the communication method of the care providers, %55.5 with the professional skills, %30.8 with the facilities for easy access to the drug and information, %24 with the welfare facilities, %9.2 with the available equipments, %40.3 with the organization, and %40.5 with the environmental accommodations. Also, in viewpoint of the costs, %23.1 was satisfied and the rest were either satisfied at a moderate level or dissatisfied. In a comparison between these two hospitals, a statistically significant relation was found among the communication manner of the service providers, easy access to the facilities, welfare facilities, devices and costs (p<0.05).Conclusion: According to the results, the SATISFACTION rate among the majority of the CLIENTs with the prenatal services was moderate. By comparison between two hospitals, it appears that the Rasoole Akram hospital is in relatively better condition in meeting the SATISFACTION of the CLIENTs compared to Alzahra hospital. With regrinding to the existing weaknesses, could be designed appropriate planning for improving the SATISFACTION rate in prenatal services.